Troubleshooting
If something doesn’t work as expected, start here.
Common fixes to try first
- Refresh the page and try again.
- Check you’re in the right workspace (profile/workspace menu in the left panel).
- Confirm the survey is Published (required to collect responses).
- Try a different browser (Chrome recommended) or open a private window.
Bug report (copy/paste template)
Send the details to support@primefold.ai:
- Bug Report:
- Preconditions:
- Steps to Reproduce:
- Expected Result:
- Actual Result:
- Environment: (device, OS, browser, approximate time)