Contact Support 

Contact options
Choose the channel that fits your situation:

• In-Platform support (recommended)
  • In Primefold XI, open the left menu and click Get help.
  • Best for: product questions, “how do I…?”, quick troubleshooting, sharing screenshots.
• Email support
  • Email us at: support@primefold.ai
  • Best for: account access, workspace issues, billing-related questions, anything you want to describe in detail.
• Support form (website)
  
  • Best for: if you can’t access your account or prefer a form.
• Website chat
  
  • Best for: quick questions and routing to the right person.

Response time
We typically respond within the same business day.

What to include (so we can help faster)
When you contact support, include:

• The Email Adress of your Account
• The workspace name
• The relevant survey / Insight Hub name (if applicable)
• What you expected to happen vs. what happened
• A screenshot (if possible)
• Your device + browser (e.g., “Mac / Chrome”) and approximate time the issue happened